Refund policy

At Wellington Skin Clinic, we take great pride in providing high-quality cosmetics and exceptional service. Due to the nature of our products, we are unable to accept returns or exchanges. This ensures the safety and hygiene of all our customers, as we cannot restock or resell items once they have left our care. All sales are final.

We understand that choosing the right beauty products is important, and we strive to provide detailed descriptions and images to help you make the best choice. If you have any questions before purchasing, our team is happy to assist you. Your satisfaction is our top priority, and we are always here to help with any concerns regarding your order.

All orders include tracking and are insured. If your package is lost or has not been received, please email us, and we will investigate. While we do our best to ensure timely deliveries, shipping delays can sometimes occur due to factors beyond our control. If your package is delayed, we kindly ask that you wait a few extra days before reaching out. Thank you for your understanding and support!